Refund policy

Return window

You may return items within 31 days of your return request.

Return method

Returns are accepted by mail only.

Condition

Items must be unused and in the original packaging.

Who pays return shipping? Change-of-mind / ordered wrong item

Customer pays return postage.

Damaged or manufacturing fault: We pay return postage (prepaid label, reimbursement, or replacement).

Refund timing

Refunds are issued within 14 days of receiving your return or proof of shipment.

How to start a return

Email us at

with your order number, reason and photos if faulty.

Return address

Dayas Essence
37 Hunningley Close
Stairfoot, Barnsley, S70 3DP
United Kingdom

Right to cancel (Consumer Contracts Regulations)

You have a 14-day legal right to cancel from the day after delivery. Outbound shipping is non-refundable. Return postage is your responsibility unless faulty.