Shipping policy

Shipping & Delivery

All orders are shipped using Royal Mail. On occasion we may use an alternative courier service where necessary.

Shipping costs

Standard Shipping (0–2000g): £3.85

Heavy Shipping (2001–10000g): £7.20

Free UK Shipping on orders over £65

Handling & delivery times

Handling time: 0–2 business days

Transit time: Approximately 2 business days within Great Britain

Delivery areas

We ship to England, Scotland and Wales only. Shipping to Northern Ireland is currently suspended.

Address accuracy

Please ensure your delivery address is entered correctly at checkout. Once your order has been dispatched, we are unable to amend delivery details.

If your parcel is returned due to an incorrect or incomplete address, you may choose a refund for the item value or request redelivery. Any additional postage for resending will be your responsibility.

Problems With Your Order

Damaged items

If your order arrives damaged, contact us as soon as possible. We will provide a prepaid return label and offer a refund or replacement once the unused item is returned in its original condition.

Lost parcels

If your parcel has not arrived within 15 working days from dispatch, please contact us so we can open an investigation with Royal Mail.

If confirmed as lost, we will issue a replacement or refund in line with your statutory consumer rights. Claims must be reported within 80 days of dispatch.

Returns

Unused items: Returns accepted within 31 days. Return postage is the customer’s responsibility.

Faulty or damaged items: Free returns with refund or replacement.

Free shipping eligibility

Free UK shipping applies automatically to orders over £65 after discounts and before postage.

If a promotional code reduces your subtotal below £65, free shipping will no longer apply.

Product Care & Heat Conditions

During warmer months, wax products may naturally develop small oil droplets (known as “sweating”). This is normal for high-fragrance wax melts and does not affect performance.

All items are inspected and carefully packaged to minimise heat impact prior to dispatch.

Order Confirmation

You will receive a confirmation email after placing your order, including your tracking information once dispatched.